Privacy Policy

SF Custom Chiropractic and its affiliated brands, including Custom Onsite Health (“we,” “our,” or “us”), are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, schedule services, receive care, or communicate with us via phone, email, or SMS text messaging.

By using our services or communicating with us, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect personal information including, but not limited to:

  • Name
  • Phone number
  • Email address
  • Appointment information
  • Health-related intake information (as applicable)
  • Communication preferences

Information may be collected through website forms, scheduling platforms, in-office paperwork, phone calls, SMS conversations, or other direct interactions.

How We Use Your Information

We use your information to:

  • Schedule and manage appointments
  • Provide chiropractic and wellness services
  • Send appointment reminders and care-related notifications
  • Respond to inquiries and customer support requests
  • Improve our services and operations
  • Comply with legal, regulatory, and healthcare requirements

SMS / Text Messaging Privacy

If you opt in to receive SMS messages from SF Custom Chiropractic or Custom Onsite Health, your phone number will be used solely for purposes related to your care and our services.

SMS communications may include:

  • Appointment reminders
  • Schedule changes
  • Care or treatment updates
  • Customer support responses
  • Onsite or event-related service notifications

Important SMS disclosures:

  • Message frequency varies
  • Message and data rates may apply
  • You may opt out at any time by replying STOP
  • You may request help by replying HELP

We do not sell, rent, share, or disclose SMS opt-in information or phone numbers with third parties for marketing or promotional purposes.

Opt-In and Consent

You only receive SMS messages from us if you have explicitly opted in. Opt-in methods may include:

  • Submitting a web form with an unchecked consent checkbox and SMS disclosure
  • Providing verbal consent during an appointment, which is documented in your patient record

Consent is voluntary and not a condition of receiving care.

Information Sharing

We do not sell or rent your personal information. We may share information only with:

  • Service providers who assist with scheduling, communications, or operations
  • Healthcare systems or partners involved in your care, when applicable
  • Legal or regulatory authorities when required by law

All partners are required to maintain appropriate confidentiality and security standards.

Data Security

We implement administrative, technical, and physical safeguards designed to protect your personal information. While no system can guarantee complete security, we take reasonable steps to protect your data from unauthorized access or disclosure.

HIPAA Compliance

As a healthcare provider, we comply with applicable HIPAA regulations regarding protected health information (PHI). PHI is handled according to legal and professional standards.

Your Rights and Choices

You may:

  • Opt out of SMS messaging at any time by replying STOP
  • Request access to or correction of your personal information
  • Request information about how your data is used

To make a request, contact us using the information below.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last updated” date.

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact:

SF Custom Chiropractic
Phone: 415-788-8700
Website: https://sfcustomchiro.com